Roadside Assistance and Vehicle Recovery in West Michigan
Grand Valley Towing provides roadside assistance and vehicle recovery throughout Greater Grand Rapids and West Michigan. The goal is to get a stranded driver moving again or recover a vehicle that cannot get back to the pavement on its own.
If you are on the shoulder, in a parking lot, or off the road, call (616) 221-2736 and give dispatch your location.
Stranded and need help now? Call for immediate assistance.
What roadside services does Grand Valley Towing provide?
Roadside assistance and recovery may include:
Jump starts
Tire changes
Vehicle lockouts
Fuel delivery
Winch-outs
Vehicle recovery
If the vehicle still cannot be driven after roadside help, Grand Valley Towing can tow it as a light-duty or medium-duty call.
What is the difference between roadside assistance and recovery?
Roadside assistance covers problems that can often be fixed on the spot, such as a dead battery, flat tire, empty tank, or locked door. Vehicle recovery and winch-outs are used when the vehicle has left the roadway, is stuck in snow, mud, or a ditch, or cannot be driven onto a tow truck without being pulled first.
When should you call for roadside help?
Call as soon as you are stopped in an unsafe or inconvenient place. You should call if:
The engine will not start and you suspect a dead battery.
A tire is flat and you cannot or should not change it yourself.
The keys are locked in the vehicle.
The vehicle ran out of fuel.
The vehicle is in a ditch, snowbank, or mud and needs a winch-out.
What should you do while you wait?
Stay as visible and out of traffic as you can.
Turn on hazard lights
Stay in the vehicle if you are on a busy road and it is safer to remain inside
Stand well away from traffic if you exit the vehicle
Share your exact location, mile marker, or nearby business with dispatch
Do not stand behind the vehicle or in a travel lane
Who is roadside assistance for?
Roadside assistance is for drivers stranded in Greater Grand Rapids and surrounding West Michigan communities. It is also used by people calling on behalf of a family member, employee, or customer who is stuck.
Where is roadside assistance available?
Service covers Greater Grand Rapids and surrounding West Michigan communities, including Grand Rapids, Grandville, Hudsonville, Wyoming, Kentwood, Walker, Jenison, Rockford, Zeeland, and the other cities on the Service Areas page.
How do I request roadside assistance?
Call (616) 221-2736. Say whether you need a jump start, tire change, lockout, fuel, winch-out, or recovery. Give the vehicle type and a location that a driver can find quickly.
Roadside assistance questions
Can you jump-start a car in Grand Rapids?
Yes. Jump starts are part of Grand Valley Towing’s roadside assistance service in Greater Grand Rapids and surrounding communities.
Do you change flat tires?
Yes. Tire changes are available. Have your spare ready if you have one. If there is no usable spare, the vehicle may need to be towed.
Can you unlock a vehicle?
Yes. Vehicle lockouts are part of the roadside menu. Call with the vehicle make and location.
Do you bring fuel?
Yes. Fuel delivery is available when a vehicle has run out of gas. A tow is the next option if the vehicle still will not run.
Can you pull a vehicle out of a ditch?
Winch-outs and vehicle recovery are used for vehicles that are stuck off the road, in snow, or in mud. Describe the situation so dispatch can send the right equipment.